Refund & Cancellation Policy

Last Updated: 05 Feb 2025

This Refund & Cancellation Policy (“Policy”) governs refunds, reversals, and cancellations for services provided by Flonix (“Company”, “we”, “us”, or “our”), including payout, payroll, and vendor payment services (“Services”).

By using the Services, you agree to the terms of this Policy.

1. Nature of Services

Flonix provides payment facilitation and technology services to enable:

• Payroll processing

• Vendor and contractor payouts

• Settlements via IMPS, NEFT, RTGS, and UPI

Once a payment instruction is successfully processed and sent to banking networks, it cannot be cancelled or reversed by Flonix unless required by law or banking rules.

2. Cancellation Policy

2.1 Before Processing

• Payment instructions may be cancelled only if they are still in a pending or scheduled state

• Once a payment is submitted to the bank or payment network, cancellation is not possible

2.2 Scheduled & Automated Payments

• Users may cancel or modify future scheduled payouts before execution

• Successfully executed automated payments cannot be cancelled

3. Refund Policy

3.1 Successful Transactions

• No refunds are applicable for successfully completed payouts, payroll, or vendor payments

• Flonix does not hold beneficiary funds once transferred via banking systems

3.2 Failed Transactions

• If a transaction fails due to bank rejection, network error, or invalid beneficiary details, the amount will be refunded to the source wallet or bank account

• Refunds are processed as per banking timelines (typically 2–7 business days)

3.3 Duplicate or Excess Payments

• Refunds for duplicate or excess payments are subject to:

  • Confirmation from banking partners

  • Recovery from the beneficiary (where applicable)

• Flonix does not guarantee recovery once funds are credited successfully

4. Fees & Charges

• Platform fees, processing fees, and service charges are non-refundable

• Government taxes, bank charges, or third-party fees are not refundable

• Fees for failed transactions may still apply, unless otherwise stated

5. Wallet Balance Refunds

• Unused wallet balances may be withdrawn to the original whitelisted bank account

• Withdrawal requests are subject to compliance checks and applicable timelines

• Wallet balances do not earn interest

6. Regulatory & Compliance Holds

Refunds may be delayed or withheld if:

• Transactions are flagged under AML / PMLA monitoring

• Required by RBI, FIU-IND, or law enforcement agencies

• There is an ongoing investigation or compliance review

7. User Responsibilities

Users are responsible for:

• Providing accurate beneficiary details

• Reviewing payment instructions before submission

• Understanding that payment reversals depend on banking systems, not Flonix

8. Dispute Resolution

For refund or cancellation queries:

• Users must raise a support ticket within 7 days of the transaction date

• Flonix will investigate and respond within a reasonable timeframe

• Decisions are final, subject to regulatory obligations

9. Limitation of Liability

Flonix shall not be liable for:

• Delays caused by banks or payment networks

• Non-recovery of funds credited to beneficiaries

• Losses due to incorrect user inputs

10. Policy Updates

Flonix reserves the right to update this Policy at any time. Updates will be published on our website and will take effect immediately upon posting.

11. Contact Information

For refund or cancellation requests:

Email: support@flonix.com